(intelligent distribution and redirect of inbound calls and contacts as they enter and navigate the company's call center network).
Solutions (integrate inbound and outbound voice applications with Internet applications).
Open database connectivity - ODBC-compliant database—as well as Java, COM, and .NET interfaces for CTI applications—preserves investments by integrating with existing call center solutions.
(Move away from legacy time-division multiplexing (TDM) - based telecommunications to IP-based architecture support that continuously improve your customers’ experience with multichannel communication services.
(Network-to-desktop computer telephony integration (CTI) with minimal custom development or systems integration helps your organization implement CTI cost-effectively, remote agent support, universal queue accurately reports on an agent’s task ad activities with real time displays depicting the call center agent’s current task and time associated with it).
Customers come to eBoxGroup to protect what matters most – their homes and businesses. Consistently meeting our customers’ needs and expectations, the eBoxGroup has been trusted by thousands of clients across the globe for over 15 years. We work hard to make sure you’re safe and secure so you can relax and focus on more important things in life.
Our technicians are certified by the manufacturers to install and service a complete and comprehensive solution for your home and business. As an authorized dealer of the following major brands, we have experienced personnel, and expertise required for both large and smaller projects to meet your needs around the clock.